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#1 31-05-2018 11:23 am

jackthehat
Member
jackthehat

PP not collecting all carrier labels from Amazon PDF

When purchasing Royal Mail labels in Amazon for seller fulfilled prime, I buy the labels in bulk and save them as a PDF on my desktop. When I import the batches of labels into PP, a few of them are always missing. For example, if I have a PDF file containing 10 labels, PP will say it is importing 10 labels but only 7 or 8 will actually be collected and transferred to the relevant records. 
I have tried updating PP to the latest version but it has made no difference.

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#2 31-05-2018 12:16 pm

Andrew
Admin
Andrew

Re: PP not collecting all carrier labels from Amazon PDF

Amazon have a real mix of labels in their files, so they are probably ones we haven't seen.
Can you Email us a sample, as we'd need to look at it here.

 

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#3 31-05-2018 12:28 pm

jackthehat
Member
jackthehat

Re: PP not collecting all carrier labels from Amazon PDF

Thanks. Email sent.

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