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#1 06-12-2018 01:03 pm

GlynT
Member

Shipping export is duplicating

I downloaded the update for the new HS codes on CN22 for C&D a couple of days ago
Since then, when doing shipping export csv file I have some addresses duplicating. eBay and amazon are OK, but websites (firepages) are exporting address for each item sold i.e. 4 items = 4 x address in CSV file.
Any ideas what's gone wrong?

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#2 06-12-2018 01:07 pm

Andrew
Admin

Re: Shipping export is duplicating

That is correct, Click & Drop export now requires one line for each item.

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#3 06-12-2018 01:21 pm

GlynT
Member

Re: Shipping export is duplicating

Hi Andrew
Even though these are UK orders?

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#4 06-12-2018 01:56 pm

Andrew
Admin

Re: Shipping export is duplicating

Yes, it is a single export exclusively for use with Click & Drop.
If you need an export for something else, then you would need to use the Export CSV option.

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#5 07-12-2018 12:57 pm

GlynT
Member

Re: Shipping export is duplicating

Andrew
I must be doing something wrong then, because I have been using C&D OK. I don't use the catalogue at all. Just upload the CSV file, click on new orders then apply postage 1 order at a time whilst packing.
Now I seem to have duplicated orders 1 for each item -are they not meant to combine at all? I don't have many ROW orders and can see me excluding them all at this rate.
My work around at the moment is opening CSV and deleting duplicates before I upload to C&D
Is there a way for me to go back to a previous version of pp?

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#6 07-12-2018 01:04 pm

Andrew
Admin

Re: Shipping export is duplicating

You'd need to contact Click & Drop about that, as the documentation says to repeat lines for each item.

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#7 07-12-2018 01:10 pm

GlynT
Member

Re: Shipping export is duplicating

Ha! I knew it was something I was doing wrong.
on C&D I had not added the 'order field' in the mapping.
All is being picked up correctly now.

(just incase anyone else was having a problem)

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