25-10-2021 12:35 Server Issue
Issues: Packing Partner Server not running.
Status: This has now been fixed now.
19-10-2021 11:30 PayPal payment issues
Issues: Can't click Accept button on PayPal login page
Status: There is a workaround for this issue here.
15-10-2021 09:30 Click and Drop International labels not generating
Issues: Not getting labels back from Royal Mail for international
Status: Please see this page for a solution.
20-08-2021 09:30 eBay not collecting
Issues: Critical errors when collecting from eBay
It looks like this is an eBay issue on a few accounts
01-07-2021 09:30 No Upload to Click & Drop
Issues: Unable to upload to Click & Drop after update
Status: Fixed in V220.127.116.11 click here to install the update.
28-06-2021 15:39 Incorrect VAT for EU Countries
Issue: VAT not set correctly for EU countries, since V18.104.22.168
Status: Fixed in V22.214.171.124 click here to install the update.
Note: This update will automatically fix any issues in current and archive records
25-06-2021 9:15 Click & Drop not Selected
Issue: Packing Partner is not seeing checked rows on Click & Drop.
Status: Fixed in V126.96.36.199 click here to install the update.
10-06-2021 9:15 Click & Drop not Importing
Issue: Click & Drop PDF is not importing.
Status: Fixed in V188.8.131.52 click here to install the update
19-05-2021 12:30 Amazon not Collecting
Issue: Amazon sales are not in Express or being marked despatched.
Status: Amazon have now resolved the issues.
15-04-2021 10:30 Changes for Amazon Shipping VTR
30-03-2021 16:00 Sales in Express Collect can be lost
Issue: Some sales can be lost from Ready in Express Collect
Status: This has been fixed in version 184.108.40.206. Please click here to install the update
22-02-2021 14:00 Current records not being saved
Issue: Current records are not being saved to file when Packing Partner is closed
Status: This has been fixed in version 220.127.116.11, please click here to install the update
03-01-2021 17:00 Cannot find credentials for Amazon
Issue: Please see here for details of this issue.
05-01-2021 20:00 Some Records Duplicated after Editing Lookup
Issue: In the latest release, some records can be duplicated, after editing and applying lookup
Status: This issue has been fixed in version 18.104.22.168, please click here to install the update
Last edited by Andrew (20-01-2017 02:05 pm)
10-08-2019 10:15 Click & Drop not generating labels
Issue: Click & Drop is not generating labels, so cannot be downloaded
Fixed: A user has reported this fixed now
13-06-2019 8:30 eBay not collecting
Issue: eBay not collecting, also variations not collected.
Fixed: Both issues are fixed, download the latest version here.
Note: You need to be on Version 22.214.171.124. If your browser doesn't download that version, please restart your browser and try again.
18-05-2019 9:30 MyHermes buttons not enabled
Issue: Upload & download buttons disabled on MyHermes site.
Fixed: Please download the latest version here
16-05-2019 8:00 eBay not collecting
Issue: eBay not collecting.
Fixed: Download the latest version here
Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.
14-05-2019 12:00 eBay shipping methods missing on collect
Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale
Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.
24-04-2019 11:00 Amazon not updating
Issue: Amazon sales are not being marked shipped / memory usage high
Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here
11-03-2019 9:50 eBay closing Packing Partner
Issue: Navigating to eBay page closes Packing Partner
Status: This is an eBay issue. Going direct to your orders page will work
Use this URL in Packing Partner: https://www.ebay.co.uk/sh/ord/?filter=s … G_SHIPMENT
28-02-2019 11:00 Amazon not collecting
Issue: Problems collecting sales
Status: Please see dedicated page here
16-01-2019 - Issues with Click & Drop International deliveries