10-08-2019 10:15 Click & Drop not generating labels
Issue: Click & Drop is not generating labels, so cannot be downloaded
Fixed: A user has reported this fixed now
13-06-2019 8:30 eBay not collecting
Issue: eBay not collecting, also variations not collected.
Fixed: Both issues are fixed, download the latest version here.
Note: You need to be on Version 22.214.171.124. If your browser doesn't download that version, please restart your browser and try again.
18-05-2019 9:30 MyHermes buttons not enabled
Issue: Upload & download buttons disabled on MyHermes site.
Fixed: Please download the latest version here
16-05-2019 8:00 eBay not collecting
Issue: eBay not collecting.
Fixed: Download the latest version here
Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.
14-05-2019 12:00 eBay shipping methods missing on collect
Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale
Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.
24-04-2019 11:00 Amazon not updating
Issue: Amazon sales are not being marked shipped / memory usage high
Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here
11-03-2019 9:50 eBay closing Packing Partner
Issue: Navigating to eBay page closes Packing Partner
Status: This is an eBay issue. Going direct to your orders page will work
Use this URL in Packing Partner: https://www.ebay.co.uk/sh/ord/?filter=s … G_SHIPMENT
28-02-2019 11:00 Amazon not collecting
Issue: Problems collecting sales
Status: Please see dedicated page here
16-01-2019 - Issues with Click & Drop International deliveries
Issue: International deliveries require more fields
Fixed: Download the latest version here, which requires remapping the import fields in C&D.
Info: More information on C&D imports for International Pre-Advice is here.
Last edited by Andrew (20-01-2017 02:05 pm)