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08-11-2019 08:30 Problem collecting sales from Amazon
Issue: Can't collect sales, you receive "You are not logged in to Amazon" message or you get the wrong SellerID.
Fixed: This has been fixed in both versions 3.4.1 and new 3.5
Please see here to download the update for your version
Important Note: If you see Amazon MWS errors after updating (3.4.1. only) then please ensure you have your credentials set up correctly as described in this help topic: Amazon MWS
01-11-2019 16:40 eBay Sales Tax changes
Issue: No currency after eBay Sales Tax Update
Fixed: Currency has been fixed and Sales Tax is collected as a charge
Please see here to download the update for your version
10-10-2019 09:00 eBay totals show 20
Issue: eBay order details page has changed
Fixed: V3.4.1 users please click here to install the update.
01-10-2019 11:30 eBay pages have changed
Issue: eBay pages changed
Fixed: click here to install the update
25-09-2019 07:30 Click & Drop login
Issue: Can't login to Click & Drop
Fixed: This has been fixed by Click & Drop now.
Last edited by Andrew (20-01-2017 02:05 pm)
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Older Issues
10-08-2019 10:15 Click & Drop not generating labels
Issue: Click & Drop is not generating labels, so cannot be downloaded
Fixed: A user has reported this fixed now
13-06-2019 8:30 eBay not collecting
Issue: eBay not collecting, also variations not collected.
Fixed: Both issues are fixed, download the latest version here.
Note: You need to be on Version 3.4.1.136. If your browser doesn't download that version, please restart your browser and try again.
18-05-2019 9:30 MyHermes buttons not enabled
Issue: Upload & download buttons disabled on MyHermes site.
Fixed: Please download the latest version here
16-05-2019 8:00 eBay not collecting
Issue: eBay not collecting.
Fixed: Download the latest version here
Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.
14-05-2019 12:00 eBay shipping methods missing on collect
Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale
Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.
24-04-2019 11:00 Amazon not updating
Issue: Amazon sales are not being marked shipped / memory usage high
Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here
11-03-2019 9:50 eBay closing Packing Partner
Issue: Navigating to eBay page closes Packing Partner
Status: This is an eBay issue. Going direct to your orders page will work
Use this URL in Packing Partner: https://www.ebay.co.uk/sh/ord/?filter=s … G_SHIPMENT
28-02-2019 11:00 Amazon not collecting
Issue: Problems collecting sales
Status: Please see dedicated page here
16-01-2019 - Issues with Click & Drop International deliveries
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