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#1 17-08-2013 01:21 am

Andrew
Admin
Andrew

Current and Recent Issues

05-01-2021 20:00 Some Records Duplicated after Editing Lookup

  • Issue: In the latest release, some records can be duplicated, after editing and applying lookup

  • Status: This issue has been fixed in version 3.5.2.47, please click here to install the update

17-12-2020 16:00 Click & Drop Customs Data

  • Issue: Click & drop have been notifying users about non-compliant data.

  • Status: Please see here for all relevant details on customs data.

09-12-2020 11:30 Problems despatching orders on Amazon

  • Issue: When marking despatched via the browser, orders are not updated on Amazon, but they do move to Completed within Packing Partner

  • Status: Fixed. Please update Packing Partner to the latest version using this link.

Notes:

  • You must have valid Amazon credentials for despatching to work. If you do not, you will receive an error message. To add credentials please follow these instructions.

  • You will also need eBay credentials for collecting and despatching. To add credentials, please see these instructions.

20-11-2020 10:25 Issues with Express / Packing Station / General account management

  • Issue: There are problems on the Amazon web service network which is causing an interruption of our services

  • Update: Service has now been restored. If you cannot see your Express subscription, close and open Packing Partner again


02-11-2020 11:45 Click & Drop Desktop labels not working

  • Issue: Click & Drop Desktop labels not being created

  • Status: Royal Mail appear to have corrected the issue. If you did manage to create any shipments today before they fixed it, we recommend you check for duplicates in the Orders view as that was another issue they were having.

  • You can follow the incident status here: https://clickanddrop.statuspage.io/inci … 6y5thc1g8x

30-10-2020 09:50 Click & Drop Label Import

09-09-2020 13:00 eBay Tracking Codes

  • Issue: There are new eBay tracking codes showing in your buyer's delivery addresses

  • Status: Please update Packing Partner and if you don't have Express set up ensure you have a credential entry for each of your eBay accounts as described here

More information:

This is a new eBay feature aimed at helping sellers and buyers to track items if the labels have been generated via Click and Drop.

If you're using Click and Drop with Packing Partner, then you are likely already uploading full tracking information back to eBay anyway. If you don't know how to despatch your orders using Packing Partner, please see help pages here or contact us for support.

According to eBay, it's best to continue uploading your tracking and not to rely on this new code, which is only added to certain shipping methods.

Here's the eBay announcement:

https://community.ebay.co.uk/t5/Announc … -p/6727290

18-08-2020 9:10 Various

  • Issue: Click and Drop slow to download labels / doesn't download at all

  • Status: This is due to a recent RM update. Ensure you are on the latest version of Packing Partner which should resolve issues.

  • Issue: Hermes labels not extracting when you click Print All Labels

  • Status: This is due to a recent Hermes update. Ensure you are on the latest version of Packing Partner which should resolve issues.

  • Issue: Duplicate records when you resend

  • Status: Fixed in 3.5.1.212

17-08-2020 9:10 eBay Not Collecting

19-06-2020 9:30 Amazon Not Collecting

20-05-2020 09:00 Click and Drop Labels

  • Issue: Timeout on click and drop labels

  • Status: This issue should be fixed now

05-05-2020 11.30 eBay Despatching / Awaiting Despatch Issues

  • Issue: Some users are having problems marking despatch on eBay, including via Express*.

  • Issue: New sales are not always showing in the Awaiting Despatch view on the eBay website. New sales are however currently still coming in for Express users.

  • Status: This is an eBay technical problem. We are hopeful they will fix this soon.

*Express users will likely see their despatched sales go into Completed, as if successful. This is because eBay is confirming your orders have been marked despatched, even if they haven't been. You should therefore periodically try to despatch orders manually if possible to ensure it's cleared.


09-04-2020 12.30 Click and Drop Labels

01-04-2020 15.00 eBay Despatching Issues

  • Issue: Some users are having problems marking despatch on eBay, including via Express

  • Status: This is an eBay technical problem. We are hopeful they will fix this soon.

20-03-2020 09.00 Click & Drop not downloading

  • Issue: Some users are experiencing issues with Click & Drop

  • Status: Royal Mail appear to have resolved this issue this morning

13-03-2020 09.48 eBay Collect Item Title Error

  • Issue: Some users are experiencing an issue with collecting sales

  • Fixed: This has been fixed in Packing Partner version 3.5.1.12. 

        Please see here to download the update

02-02-2020 18.10 eBay sales page not loading

  • Issue: Some users are experiencing an issue with loading the eBay pages

  • Status: This seems to be resolved by eBay as we haven't had any new reports.

30-01-2020 09.15 Collecting sales from eBay

  • Issue: You may receive an error that you are not logged in

  • Fixed: This has been fixed in Packing Partner version 3.5.0.208
    Please see here to download the update

  • If you experiencing issues in Packing Partner 3.4.1 we recommend you update to 3.5

  • Some users have had issues despatching orders on eBay, this has also been addressed in an update (3.5.0.209)

Last edited by Andrew (20-01-2017 02:05 pm)

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#2 10-10-2019 09:01 am

Andrew
Admin
Andrew

Re: Current and Recent Issues

Older Issues

10-08-2019 10:15 Click & Drop not generating labels

  • Issue: Click & Drop is not generating labels, so cannot be downloaded

  • Fixed: A user has reported this fixed now

13-06-2019 8:30 eBay not collecting

  • Issue: eBay not collecting, also variations not collected.

  • Fixed: Both issues are fixed, download the latest version here.

  • Note: You need to be on Version 3.4.1.136. If your browser doesn't download that version, please restart your browser and try again.

18-05-2019 9:30 MyHermes buttons not enabled

  • Issue: Upload & download buttons disabled on MyHermes site.

  • Fixed: Please download the latest version here

16-05-2019 8:00 eBay not collecting

  • Issue: eBay not collecting.

  • Fixed: Download the latest version here
    Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.

14-05-2019 12:00 eBay shipping methods missing on collect

  • Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale

  • Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.

24-04-2019 11:00 Amazon not updating

  • Issue: Amazon sales are not being marked shipped / memory usage high

  • Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here

11-03-2019 9:50 eBay closing Packing Partner

28-02-2019 11:00 Amazon not collecting

  • Issue: Problems collecting sales

  • Status: Please see dedicated page here

16-01-2019 - Issues with Click & Drop International deliveries

  • Issue: International deliveries require more fields

  • Fixed: Download the latest version here, which requires remapping the import fields in C&D.

  • Info:   More information on C&D imports for International Pre-Advice is here.

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