Announcement

Andrew

Admin
Andrew

Current and Recent Issues

20-05-2020 09.00 Click and Drop Labels

• Issue: Timeout on click and drop labels

• Status: This issue should be fixed now

05-05-2020 11.30 eBay Despatching / Awaiting Despatch Issues

• Issue: Some users are having problems marking despatch on eBay, including via Express*.

• Issue: New sales are not always showing in the Awaiting Despatch view on the eBay website. New sales are however currently still coming in for Express users.

• Status: This is an eBay technical problem. We are hopeful they will fix this soon.

*Express users will likely see their despatched sales go into Completed, as if successful. This is because eBay is confirming your orders have been marked despatched, even if they haven't been. You should therefore periodically try to despatch orders manually if possible to ensure it's cleared.

09-04-2020 12.30 Click and Drop Labels

• Issue: Your Click and Drop labels may appear blank when importing

• Fixed: Please update for the version you have:
  V3.4.1 users please update here:
  https://aimcosoftware.co.uk/download/ppv341install.exe

  V3.5 users please update here:
  https://aimcosoftware.co.uk/download/ppv35install.exe

01-04-2020 15.00 eBay Despatching Issues

• Issue: Some users are having problems marking despatch on eBay, including via Express

• Status: This is an eBay technical problem. We are hopeful they will fix this soon.

20-03-2020 09.00 Click & Drop not downloading

• Issue: Some users are experiencing issues with Click & Drop

• Status: Royal Mail appear to have resolved this issue this morning

13-03-2020 09.48 eBay Collect Item Title Error

• Issue: Some users are experiencing an issue with collecting sales

• Fixed: This has been fixed in Packing Partner version 3.5.1.12. 

        Please see here to download the update

02-02-2020 18.10 eBay sales page not loading

• Issue: Some users are experiencing an issue with loading the eBay pages

• Status: This seems to be resolved by eBay as we haven't had any new reports.

30-01-2020 09.15 Collecting sales from eBay

• Issue: You may receive an error that you are not logged in

• Fixed: This has been fixed in Packing Partner version 3.5.0.208
  Please see here to download the update

• If you experiencing issues in Packing Partner 3.4.1 we recommend you update to 3.5

• Some users have had issues despatching orders on eBay, this has also been addressed in an update (3.5.0.209)

14-01-2019 10:30 Problem despatching sales on eBay

• Issue: Orders are not actually despatched on eBay after despatching via browser.

• Fixed: This has been fixed in both versions 3.4.1.176 and new 3.5.0.202
  Please see here to download the update for your version

08-11-2019 08:30 Problem collecting sales from Amazon

• Issue: Can't collect sales, you receive "You are not logged in to Amazon" message or you get the wrong SellerID.

• Fixed: This has been fixed in both versions 3.4.1 and new 3.5
  Please see here to download the update for your version

Important Note: If you see Amazon MWS errors after updating (3.4.1. only) then please ensure you have your credentials set up correctly as described in this help topic: Amazon MWS

01-11-2019 16:40 eBay Sales Tax changes

• Issue: No currency after eBay Sales Tax Update

• Fixed: Currency has been fixed and Sales Tax is collected as a charge
  Please see here to download the update for your version

10-10-2019 09:00 eBay totals show 20

• Issue: eBay order details page has changed

• Fixed: V3.4.1 users please click here to install the update.

01-10-2019 11:30 eBay pages have changed

• Issue: eBay pages changed

• Fixed: click here to install the update

25-09-2019 07:30 Click & Drop login

• Issue: Can't login to Click & Drop

• Fixed: This has been fixed by Click & Drop now.

Last edited by Andrew (20-01-2017 02:05 pm)

Andrew

Admin
Andrew

Re: Current and Recent Issues

Older Issues

10-08-2019 10:15 Click & Drop not generating labels

• Issue: Click & Drop is not generating labels, so cannot be downloaded

• Fixed: A user has reported this fixed now

13-06-2019 8:30 eBay not collecting

• Issue: eBay not collecting, also variations not collected.

• Fixed: Both issues are fixed, download the latest version here.

• Note: You need to be on Version 3.4.1.136. If your browser doesn't download that version, please restart your browser and try again.

18-05-2019 9:30 MyHermes buttons not enabled

• Issue: Upload & download buttons disabled on MyHermes site.

• Fixed: Please download the latest version here

16-05-2019 8:00 eBay not collecting

• Issue: eBay not collecting.

• Fixed: Download the latest version here
  Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.

14-05-2019 12:00 eBay shipping methods missing on collect

• Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale

• Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.

24-04-2019 11:00 Amazon not updating

• Issue: Amazon sales are not being marked shipped / memory usage high

• Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here

11-03-2019 9:50 eBay closing Packing Partner

• Issue: Navigating to eBay page closes Packing Partner

• Status: This is an eBay issue. Going direct to your orders page will work
  Use this URL in Packing Partner: https://www.ebay.co.uk/sh/ord/?filter=s … G_SHIPMENT

28-02-2019 11:00 Amazon not collecting

• Issue: Problems collecting sales

• Status: Please see dedicated page here

16-01-2019 - Issues with Click & Drop International deliveries

• Issue: International deliveries require more fields

• Fixed: Download the latest version here, which requires remapping the import fields in C&D.

• Info:   More information on C&D imports for International Pre-Advice is here.