Announcement

Andrew

Admin
Andrew

Current and Recent Issues

15-04-2021 10:30 Changes for Amazon Shipping VTR

• Status: Packing Partner updated for new Amazon VTR rules. Please click here to install the update. See here for details on achieving 95% VTR.

30-03-2021 16:00 Sales in Express Collect can be lost

• Issue: Some sales can be lost from Ready in Express Collect

• Status: This has been fixed in version 3.5.2.118. Please click here to install the update

22-02-2021 14:00 Current records not being saved

• Issue: Current records are not being saved to file when Packing Partner is closed

• Status: This has been fixed in version 3.5.2.84, please click here to install the update

03-01-2021 17:00 Cannot find credentials for Amazon

• Issue: Please see here for details of this issue.

05-01-2021 20:00 Some Records Duplicated after Editing Lookup

• Issue: In the latest release, some records can be duplicated, after editing and applying lookup

• Status: This issue has been fixed in version 3.5.2.47, please click here to install the update

Last edited by Andrew (20-01-2017 02:05 pm)

Andrew

Admin
Andrew

Re: Current and Recent Issues

Older Issues

10-08-2019 10:15 Click & Drop not generating labels

• Issue: Click & Drop is not generating labels, so cannot be downloaded

• Fixed: A user has reported this fixed now

13-06-2019 8:30 eBay not collecting

• Issue: eBay not collecting, also variations not collected.

• Fixed: Both issues are fixed, download the latest version here.

• Note: You need to be on Version 3.4.1.136. If your browser doesn't download that version, please restart your browser and try again.

18-05-2019 9:30 MyHermes buttons not enabled

• Issue: Upload & download buttons disabled on MyHermes site.

• Fixed: Please download the latest version here

16-05-2019 8:00 eBay not collecting

• Issue: eBay not collecting.

• Fixed: Download the latest version here
  Note: Some data may be missing, this is an eBay issue. If you do get missing data, please Retry.

14-05-2019 12:00 eBay shipping methods missing on collect

• Issue: When collecting some Click and Collect sales, you may see the wrong shipping method or an error for that sale

• Status: This appears to be an eBay problem. We expect them to resolve this, however in the meantime if you collect again (retry) it should work. You may have to try more than once.

24-04-2019 11:00 Amazon not updating

• Issue: Amazon sales are not being marked shipped / memory usage high

• Status: Marking shipped in Amazon and memory leak fixed, please download the latest version here

11-03-2019 9:50 eBay closing Packing Partner

• Issue: Navigating to eBay page closes Packing Partner

• Status: This is an eBay issue. Going direct to your orders page will work
  Use this URL in Packing Partner: https://www.ebay.co.uk/sh/ord/?filter=s … G_SHIPMENT

28-02-2019 11:00 Amazon not collecting

• Issue: Problems collecting sales

• Status: Please see dedicated page here

16-01-2019 - Issues with Click & Drop International deliveries

• Issue: International deliveries require more fields

• Fixed: Download the latest version here, which requires remapping the import fields in C&D.

• Info:   More information on C&D imports for International Pre-Advice is here.