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#1 25-01-2019 10:09 am

Inspirations
Member

Orders not downloading from Ebay

When downloading from eBay today, all order has a message:

Critical Errors: No Valid Address

Have downloaded latest version, error still visible

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#2 25-01-2019 10:22 am

Ben
Support

Re: Orders not downloading from Ebay

Thank you for your message.

We are currently investigating an issue collecting orders from eBay.  This is due to an unexpected change on eBay's website.

Please refer to the following web page for updates: http://aimcosoftware.co.uk/forum/viewtopic.php?id=39

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#3 25-01-2019 01:45 pm

michellew
Member

Re: Orders not downloading from Ebay

is there an update as to when there will be a fix please? 

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#4 25-01-2019 03:08 pm

hedley gaynon
Member

Re: Orders not downloading from Ebay

Still not working at my end despite the latest update saying collect should be working?

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#5 25-01-2019 03:10 pm

Andrew
Admin

Re: Orders not downloading from Ebay

What issue are you having?

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#6 25-01-2019 03:21 pm

tonyrobbo
Member

Re: Orders not downloading from Ebay

Not working here either, although the update version of pp hasn't changed, still ends in 67?

Tony

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#7 25-01-2019 03:28 pm

jackthehat
Member

Re: Orders not downloading from Ebay

eBay is now collecting as it should for me. 

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#8 25-01-2019 03:38 pm

gothicfairy
Member

Re: Orders not downloading from Ebay

Hi there, It's still not working for me, the update fixed the original errors but now i have new ones:
Critical Errors: Sale date earlier than 2010, no currency
if i change the settings to check for valid address then the sale date error changes to, no valid address.

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#9 25-01-2019 03:39 pm

thecartoonman
Member

Re: Orders not downloading from Ebay

Still showing Critical Errors and will not collect for me.

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#10 25-01-2019 03:41 pm

thecartoonman
Member

Re: Orders not downloading from Ebay

Just for info the page clock seems to be an hour ahead.
 

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#11 25-01-2019 04:38 pm

thecartoonman
Member

Re: Orders not downloading from Ebay

Does anybody have an update, the latest 'fix' mentioned has not worked for me.

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#12 25-01-2019 04:50 pm

Andrew
Admin

Re: Orders not downloading from Ebay

There has been a double issue today, eBay released an update, then changed it for some users.
We are just testing the fix now.

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#13 25-01-2019 04:50 pm

footsteps
Member

Re: Orders not downloading from Ebay

Still not collecting for me either, "Critical errors: No valid address" - this is with the latest update.
 
 

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#14 25-01-2019 04:58 pm

Inspirations
Member

Re: Orders not downloading from Ebay

3.55PM Update 3.4.1.68 downloaded

Still not downloading, plus extra error to do with currency.

Luckily we have another option to process what we need, but will this be fixed for Monday, providing Ebay stop messing about!!

 

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#15 25-01-2019 05:19 pm

Andrew
Admin

Re: Orders not downloading from Ebay

We have just uploaded an update for the further issues found this afternoon.
http://aimcosoftware.co.uk/forum/viewtopic.php?id=39

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#16 25-01-2019 05:22 pm

Inspirations
Member

Re: Orders not downloading from Ebay

3.4.1.69 Works for me

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#17 25-01-2019 05:22 pm

Andrew
Admin

Re: Orders not downloading from Ebay

That's very good to hear ;-)

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#18 25-01-2019 05:24 pm

thecartoonman
Member

Re: Orders not downloading from Ebay

Thank you guy's, seems to have fixed it :-)

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#19 25-01-2019 05:38 pm

hedley gaynon
Member

Re: Orders not downloading from Ebay

Now there seems to be an issue with C&D with numerous mapping issues?

Anyone else got this?

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#20 25-01-2019 05:40 pm

hedley gaynon
Member

Re: Orders not downloading from Ebay

Like this.

Any clues on how to sort this?

Ive done nothing different to what ive been doing all day  You haven't mapped any of the 31 fields in your spreadsheet{C}<!----> {C}<!---->

  • {C}<!---->

  • {C}<!---->  {C}<!----> {C}<!----> {C}<!----> {C}<!---->You haven't mapped any of the 5 required fields:  Shipping address - First nameShipping address - Last nameShipping address - Address line 1Shipping address - CityShipping address - Postcode

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#21 25-01-2019 05:48 pm

hedley gaynon
Member

Re: Orders not downloading from Ebay

My PP export file headers seem to import a FULL NAME rather than a First Name and Last Name so CD doesn't like this?

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#22 25-01-2019 05:53 pm

Ben
Support

Re: Orders not downloading from Ebay

Please note that since the RM international pre-advice update, the mappings have changed.

After pressing the Carrier (upload) button On import, change all the columns to match, and then select "First and last names are combined" from the Name Format dropdown menu.

Then it will say all fields have been mapped.

More information here:

http://aimcosoftware.co.uk/forum/viewtopic.php?id=507

 

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#23 25-01-2019 06:22 pm

hedley gaynon
Member

Re: Orders not downloading from Ebay

All sorted now Thanks Ben :)

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#24 27-01-2019 03:40 pm

gothicfairy
Member

Re: Orders not downloading from Ebay

Thanks for all the updates. I'm still having problems with C&D. I have sorted out mapping all the orders but now c&d are splitting orders for multiple products on one order into single orders, but they are combined before uploading to c&d. If i delete all the excess orders than it won't download back to pp.

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#25 27-01-2019 03:44 pm

Ben
Support

Re: Orders not downloading from Ebay

That would suggest that the Order Reference field hasn't been mapped, and so C&D thinks each product line is a separate order.

Please double check the mapping, and also it's worth checking that the product information isn't being printed on the labels by going to Settings>Label Format and unticking the box that says "Include product identifiers" (or similar). Just for clarification this setting is in C&D not Packing Partner.

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