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#1 06-03-2019 10:58 am

Thingimijigs
Member

Amazon USA will not collect

hi, 

We cannot get any Amazon USA off this morning - when we collect it says:

Fixable Errors: No delivery country, No Customer Country.

We had already updated yesterday, so this must be a new issue? - please can you take a look, and let us know if there is a new update so we can get our USA orders off, 

thanks
Rachael

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#2 06-03-2019 11:14 am

jackthehat
Member

Re: Amazon USA will not collect

Getting the same errors on Amazon UK too this morning.
Error says: "Critical errors: Sale Date earlier than 2010, No invoice items, No currency"
Can you guys fix this ASAP?

Last edited by jackthehat (06-03-2019 11:16 am)

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#3 06-03-2019 11:15 am

Andrew
Admin

Re: Amazon USA will not collect

This should be fixed now, but I haven't had an account to test it, so please Email us if it's not working.
http://aimcosoftware.co.uk/download/ppv341install.exe

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#4 06-03-2019 11:27 am

Thingimijigs
Member

Re: Amazon USA will not collect

hi Andrew

Sorry this did nothing - was that not the same update you posted yesterday? (I did update from your link below) - we did not have the issue yesterday, and the Amazon USA order screen looks all different this morning, so they must have changed something overnight, 

We are still getting the same errors

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#5 06-03-2019 11:36 am

Andrew
Admin

Re: Amazon USA will not collect

Can you Email us a number, I need to connect to you and have look.

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#6 06-03-2019 11:44 am

Thingimijigs
Member

Re: Amazon USA will not collect

Emailed you now, with my phone number

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#7 06-03-2019 11:48 am

jackthehat
Member

Re: Amazon USA will not collect

Seems OK for me now. 

Thingmijigs: If you are using Firefox to download the PP update, try a different browser to download it. If Firefox sees a file in your downloads folder with the same name as the one you're trying to download it simply duplicates the file in the downloads folder instead of downloading a fresh copy. This caught me out last time there was an update.

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