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#1 30-01-2020 11:58 am

jackthehat
Member
jackthehat

Today's v3.5 update not exporting to Click & Drop correctly

Problem after this morning's v3.5 update.
When exporting to carrier for Click & Drop, PP is exporting all UK packages as Large Letters even after I manually change some individual records to Parcels.
I'm having to manually correct the csv file in order to upload it to Click & Drop.

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#2 30-01-2020 12:00 pm

Ben
Support
Ben

Re: Today's v3.5 update not exporting to Click & Drop correctly

Thanks for the post. There's not been any changes to C&D export, it sounds like a shipping rule issue. Before you go to Click and Drop to upload, or before you click Export for Carriers (if you're doing it that way manually), are they all Large Letters in green on the Records view?

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#3 30-01-2020 12:32 pm

jackthehat
Member
jackthehat

Re: Today's v3.5 update not exporting to Click & Drop correctly

I don't think it's a shipping rule problem.

My shipping rules automatically mark all my UK orders as 100g large letters. I then manually update any records that need to be sent as a parcel. Since this morning's update, I manually update a few records as Parcels with a weight of 1kg. PP saves the 1kg weight changes but doesn't save the package type as a parcel, it keeps it as a Large Letter.
See the following screenshots:

1. The record after collecting: https://flic.kr/p/2imXBXi
2. Manually amending the record: https://flic.kr/p/2imWscn
3. After amending the record: https://flic.kr/p/2imTX43
 

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#4 30-01-2020 12:58 pm

jackthehat
Member
jackthehat

Re: Today's v3.5 update not exporting to Click & Drop correctly

Also doing a similar thing on some international orders.

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#5 02-02-2020 05:24 pm

jackthehat
Member
jackthehat

Re: Today's v3.5 update not exporting to Click & Drop correctly

Any update on this, chaps?

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#6 02-02-2020 07:14 pm

Andrew
Admin
Andrew

Re: Today's v3.5 update not exporting to Click & Drop correctly

This should be fixed in the latest release: http://aimcosoftware.co.uk/download/ppv350install.exe

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#7 03-02-2020 10:34 am

jackthehat
Member
jackthehat

Re: Today's v3.5 update not exporting to Click & Drop correctly

Sorry Andrew, nothing has changed in the latest release. The error is still there.

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#8 06-02-2020 10:33 am

jackthehat
Member
jackthehat

Re: Today's v3.5 update not exporting to Click & Drop correctly

Bump

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