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#1 03-08-2021 02:38 pm

Pockets
Member
Pockets

Buyer Notes Missing

Updated to the new version but have noticed that buyer notes are no longer showing in Aimco Browser but are in Edge, Chrome etc.

Version 3.5.3.16

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#2 06-08-2021 02:25 pm

Pockets
Member
Pockets

Re: Buyer Notes Missing

Any update on a fix for this as it is causing us big problems in ebay.

Thanks

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#3 11-08-2021 11:14 am

Andrew
Admin
Andrew

Re: Buyer Notes Missing

We don't have any control over what eBay display, where do you normally see the buyer notes?

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#4 11-08-2021 12:41 pm

Pockets
Member
Pockets

Re: Buyer Notes Missing

Any notes the buyer adds in the ebay checkout are coming through fine. We are also able to add notes to sellers orders when they email us personalisation details. These normally appear underneath the product title in the records tab in packing partner however they aren't since the last update. This is causing us an issue as we can't see what orders need to go and we have to go into each order separately to check the notes which is very times consuming when we have sometimes 300 orders to do.

This has happened once before along while ago and you managed to fix it really quickly.

Thanks

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#5 11-08-2021 04:43 pm

Andrew
Admin
Andrew

Re: Buyer Notes Missing

Where are you seeing these notes on eBay?

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#6 12-08-2021 10:36 am

Pockets
Member
Pockets

Re: Buyer Notes Missing

We are seeing the notes below the order details and below where you would add the tracking information

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