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#1 11-07-2019 01:30 pm

tonyrobbo
Member

Mnual orders are not being removed from shipped when marked despatched

Just a minor one, on recent versions of PP, manually created orders are no longer being removed from the shipped view when marked as despatched, so I am having to remove them manually, can this be fixed?

Thanks
Tony

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#2 11-07-2019 02:32 pm

Andrew
Admin

Re: Mnual orders are not being removed from shipped when marked despatched

Thanks Tony, we'll have a look at that.

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#3 11-07-2019 02:47 pm

Andrew
Admin

Re: Mnual orders are not being removed from shipped when marked despatched

I'm not seeing that here, can you try updating again from here:
https://aimcosoftware.co.uk/download/ppv341install.exe
and let us know if it's still an issue.

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#4 11-07-2019 03:22 pm

tonyrobbo
Member

Re: Mnual orders are not being removed from shipped when marked despatched

Still the same I'm afraid. After looking in the orders tab it seems this started for me on the 29th April probably after an update. In the orders tab most of the orders since that date still have a red box around them after pressing update, even the odd one that does turn green is still not removed from the Records shipped tab?

Anything else I can try?

Tony

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#5 11-07-2019 04:34 pm

Andrew
Admin

Re: Mnual orders are not being removed from shipped when marked despatched

I think we did have a bug back then that may have caused this, but it shouldn't affect newly created orders.

  • Go to Tools>Options>System>Data Folder

  • In the _data folder, create a copy of previous.records

  • In the _orders folder, create a copy of current.orders

  • Go to the Orders Tab>All Orders, select and transfer the orders

  • Click No when asked to resend records

That will keep your old status, then resync the orders to the records.
if it doesn't work, please Email us a contact number so we can connect and have a look.
 

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#6 12-07-2019 10:19 am

tonyrobbo
Member

Re: Mnual orders are not being removed from shipped when marked despatched

Thanks, I will try that, but after making copies of those files, do I need to delete the originals?How do I resync the orders to the records?

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#7 12-07-2019 10:45 am

Andrew
Admin

Re: Mnual orders are not being removed from shipped when marked despatched

Don't delete the originals, they are needed. The copies are in case of an issue.
Those are all the steps you need, the last two steps will do the resync.

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