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#1 05-11-2019 10:19 am

Inspirations
Member
Inspirations

Amazon collect Issue

We successfully downloaded orders 1st thing however a subsequent downloads have failed:

Error Connecting to Amazon market Web Services:

Sender

AccessDenied

Access to Sellers.ListMarketplaceParticipations is denied aecb0058-0a5e-49ba-b9bd-a0b50211b9d8 

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#2 05-11-2019 10:38 am

Ben
Support
Ben

Re: Amazon collect Issue

Thanks for the post. That generally would indicate that the MWS token required is either missing from your Credentials manager (Tools>Credentials) or it's been revoked (you can check on Amazon under User Permissions > Manage Your Apps).

Here's instructions on how to ensure you have MWS set up correctly: MWS help

In any case, it would be worth trying our new version which is in pre-release phase. Please see details here (3.5):Latest version details

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#3 05-11-2019 11:19 am

dgbaltic
Member
dgbaltic

Re: Amazon collect Issue

Hello, Ben

I just message you privately as our partner express description doesnt work for some reason, as shows need to buy again apart that we bought it and was using today, until some moments ago. Maybe you could take a look please. Many thanks!

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#4 05-11-2019 11:24 am

Inspirations
Member
Inspirations

Re: Amazon collect Issue

Hi Ben,

That has cured Amazon.co.uk.

On checking User Permissions, there was not entry for packing partner at all.

Is this a new requirement?
I've been collecting orders with issue for ages and it was only from around 8.45 this morning that this issue arose.

Anyway, i have the UK sorted, i need to do Amazon US & Amazon AU.

The developer ID from the MWS help link is not authorised for the US.

Can you let me know where i can get the =12.8pxdeveloper ID for Amazon.com & Amazon.com.au?

Many thanks

Lee
 

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#5 06-11-2019 10:41 am

Inspirations
Member
Inspirations

Re: Amazon collect Issue

Hi,

Going on from yesterday, we still cant download Amazon US & Amazon AU, due to the reasons i left yesterday.

I have downloaded the latest 3.5 version on packing partner this morning, however we now cant collect any Amazon Orders.

The message we get is:

Critical Errors: No Valid Address, No Invoice Items, No Currency

I have checked the credentials and they are all as they were yesterday when we could collect the UK orders.

Not sure if this is related to yesterdays issue or is a new issue?

Lee
 

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#6 06-11-2019 11:56 am

George
Member
George

Re: Amazon collect Issue

Amazon UK Failing to collect.

We have also experienced this problem both yesterday and today.

Latest version of Packing Partner has been installed & MWS checked, still the same HELP!!

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#7 06-11-2019 01:15 pm

ThingimijigsRach
Member
ThingimijigsRach

Re: Amazon collect Issue

hi, we are getting this now, Critical Errors: No Valid Address, No Invoice Items, No Currency

downloaded the latest version, 

cannot get any Amazon orders off at all from any Amazon

PLEASE HELP!!

Last edited by ThingimijigsRach (06-11-2019 01:15 pm)

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