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#1 19-11-2019 03:48 pm

Shoebob1
Member

GK420d click and drop Printer not printing layout

Hi, 

has anyone got any advance, I have GK420d zebra printer. I have done a new layout yesterday for it which worked well printing out a barcode on the click and droplabel. No issues yesterday. Anyway today, I have uploaded records to C&D and downloaded them, as normal, gone to print and nothing.? I have deleted the printer and started again I had done a new layout. Swapped USB ports around and nothing seems to print from PPV on the layout. I have printed a test another layout which work but the click and drop pdf label just won't print out anymore. 

I have had to manual print them from the supplied pdf from C&D Royalmail.


Thanks in advance

Jimmy

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#2 19-11-2019 04:09 pm

andypand
Member

Re: GK420d click and drop Printer not printing layout

We have had problems with a Zebra GK420d printer in the past and for some reason it would only print from within PP if you changed the label size to 4.09 x 6 inches instead of the default 4 x 6 inches. However we have changed the default label size to 101.60 x 152.40mm and have not had any more problems since.

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#3 20-11-2019 12:07 pm

Ben
Support

Re: GK420d click and drop Printer not printing layout

As Andy mentioned, Zebra paper sizes can sometimes be a bit fussy.

It would be worth doing a print preview to check if you can see the label.

If you can let me know the version you are on that may have some bearing (Tools>About).

Failing that we can connect and have a look with you.

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#4 21-11-2019 10:01 am

Shoebob1
Member

Re: GK420d click and drop Printer not printing layout

Hi,

I deleted the layout again yesterday and it seems to be working again now. Fingers crossed for printing tonight's post.


Cheers

Jimmy

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