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#1 13-02-2020 06:45 pm

Simply NikNaks
Member

Not collecting all orders from Amazon

I have just collected 6 orders from Amazon

PP says 6 have been collected - but only 5 orders are showing. 

I have tried to re-collect the missing order and PP says it has collected it - but again after it has completed it says at top 
6 (6) Collected - no filter, sorted by item SKU - 0 selected

But underneath are only 5 orders

The missing order is for a new product which is not yet in my lookup file - is that what the problem is?

Under v3.4 it collected using data from the sales channel. Has it changed under v3.5 so it must now exist in the lookup file?

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#2 13-02-2020 06:52 pm

Andrew
Admin

Re: Not collecting all orders from Amazon

It's not to do with the lookup, but not sure what it is.
Can you Email us a phone number to connect and have a look.
 

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#3 13-02-2020 06:53 pm

Simply NikNaks
Member

Re: Not collecting all orders from Amazon

Scrub that - it seems a problem with the scrolling

Clicking the down arrow on the scroll bar and it stops when on 5th order line and wont scroll down further. Click the scroll bar itself twice and finally the 6th order is revealed.

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#4 13-02-2020 06:56 pm

Andrew
Admin

Re: Not collecting all orders from Amazon

OK, thanks.
Can you go to Tools>Options>System click Data Folder then Email us previous.records from the _data folder.
Then I can try and find why it won't scroll properly.

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