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#1 16-02-2021 12:24 pm

antsevo
Member
antsevo

Ebay Double Images On Invoice Problem

I am have a new issue, some of our collected sales are showing 2 images in the "Image" box on the invoice.

I have added a link of how it looks here:

https://www.funkybunky.co.uk/double.jpg

=12.8px Any idea on how I get this to only show 1 image, like the 3rd image on the invoice.

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#2 16-02-2021 06:34 pm

Ben
Support
Ben

Re: Ebay Double Images On Invoice Problem

Thanks for the post. That's a bit unusual, I don't really see any way that's happening within the software unless you've edited the HTML of the invoice/delivery note frame? Which channel are these sales from?

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#3 16-02-2021 08:48 pm

antsevo
Member
antsevo

Re: Ebay Double Images On Invoice Problem

These are from ebay, the ONLY thing that has recently changed is the printer from the Zing printer to the Zing Pro printer..

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#4 16-02-2021 10:44 pm

Ben
Support
Ben

Re: Ebay Double Images On Invoice Problem

It might be worth clearing your image cache, in case this image actually did come from eBay (Tools>Options>System, on the right tick Product Images only and click Clear Cache). After that, if you try collecting that same sale again, you may get a different result.

Failing that please drop us an email as we may need to take a look for you.

Thanks

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