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#1 29-06-2021 06:59 am

ThingimijigsRach
Member
ThingimijigsRach

Cannot Get labels for Amazon orders

We are getting the following notice on the Amazon orders this morning when trying to create a label

Label Error: "error creating label":"InvalidRequest 1 validation error detected: Value null at 'shippingServiceId' failed to satisfy constraint: Member must not be null"

Strangely a couple have gone through ok on Amazon (ebay ok), the orders are new orders, are ok within the time frame and cover all services 24 / 48/ LL / Parcel (so I cannot narrow down the issue) 
 

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#2 29-06-2021 07:05 am

ThingimijigsRach
Member
ThingimijigsRach

Re: Cannot Get labels for Amazon orders

It appears that the ones we cannot get if you look at carrier settings instead of format as an option

Service
Format

for these items it weirdly shows as:

Service
Hazmat

and if I click NONE as an option it removes the orange triangle?

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#3 29-06-2021 02:56 pm

ThingimijigsRach
Member
ThingimijigsRach

Re: Cannot Get labels for Amazon orders

hi, 

Was there an update, resolution for this, as it also stopped my afternoon pick - the only way we could get the tickets off was to change and not collect through Amazon, (the old Click and drop way)

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#4 29-06-2021 05:18 pm

Andrew
Admin
Andrew

Re: Cannot Get labels for Amazon orders

Sorry, I'm not able to follow that, can you Email us and we'll connect and have a look tomorrow.

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