Carrier Integration

Carrier Integration

Packing Partner supports most of the major UK carriers, but also has options to provide for smaller carriers through scripting.

To integrate a carrier you must first create a set of shipping rules, that tell Packing Partner which carrier and service to use for each record.

Shipping rules can be as simple as all sales are sent first class, to a complex list of different carriers according to weight and/or destination. You can also change or upgrade the carrier service from the one chosen in the sale, according to the criteria you set.

API Integration

This is where we generate a label directly from your carrier, this can be one label at a time or in batches. This is by far the simplest way to create and retrieve your carrier labels. To use API integration you will need an account and login credentials for each carrier you want to use.

Step 1
Apply shipping rules and check that the correct service has been applied to each record

Shipping rules are applied automatically when records are collected, or optionally applied if you change the shipping rules. Carrier and service information can also be set manually for each order, when needed.

Step 2
Create labels directly in Packing Partner's Records Tab, see here for more details.

Packing Partner makes an internet call to your carrier, or multi carrier service. The label and tracking numbers are created, then added directly into the sales record.

Browser Integration

The automated process has quite a few advantages, including the ability to print your carrier label on your own integrated label, reducing any possibility of mismatching labels and parcels. At the moment, not all carriers are supported, but we are working to include them all.


Step 1
Apply shipping rules and check the correct carrier and service have been applied

Shipping rules are applied automatically when records are collected, or optionally applied if you change the shipping rules. Carrier and service information can also be set manually for each order, when needed.

Step 2
Upload shipment details data to carrier using the button on the browser tab

In the Browser Tab, navigate to the carrier upload page, then click the upload button on the browser toolbar.
This will create the data for uploading and start the upload process. Once the data has been uploaded, process your the shipments as normal and print the carrier labels.

Step 3
Download carrier labels, again using the button on the browser tab

When you print labels from your carrier web site, Packing Partner will prompt you to intercept the printing and extract the carrier labels, with any tracking IDs. Once all the labels have been extracted, you will be prompted to add the labels to your records in the Records Tab.

Step 4
Print the imported shipping labels

The extracted labels can now be printed onto your own labels or integrated label paper. This greatly reduces any issues with mismatching labels and parcels.

Manual Integration

Packing Partner supports most UK carriers using file export from the Carrier menu on the Records Tab.

Other carriers
Can be supported using the standard CSV export, or a custom export using the built in scripting.

Step 1
Apply shipping rules and check the correct carrier and service have been applied

Shipping rules are applied automatically when records are collected, or optionally applied if you change the shipping rules. Carrier and service information can also be set manually for each order, when needed.

Step 2
Export for Carriers

In the Records Tab, use Carrier>Export to Carrier. A dialog is shown that allows you check and amend any carrier details for individual shipments. Files for each carrier that you have setup will be exported together.

When you first export to a carrier you will be prompted for a folder to save the files into. After that, the same folder will be used each time. It can later be changed from Tools>Options>Settings>Carriers>Carrier Name>Folder.

Step3
Import to carrier and print labels or save then as PDF

In the Browser Tab, navigate to your carrier's import page and select the file that was exported in Step 2. You can either print the labels from the carrier page, or save them as a PDF file and import then into Packing Partner.

If your carrier supports it, you may also want to export a file, from which the tracking Ids can be extracted back into Packing Partner.

Step 4
Import PDF and/or tracking numbers from carrier files

If you export as a PDF in Step 3, the tracking numbers will be extracted from the label details in the PDF file. Otherwise, if you need tracking Ids, you will need to import them, or scan them from the printed labels.