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jackthehat

Member
jackthehat

Problem collecting labels from Click & Drop

Anyone else having major difficulty with PP pulling labels from Click & Drop over the last couple of days?
I keep getting the error message "Connecting has taken longer than expected, please try again".
I tried everything yesterday including updating PP to the latest version, restarting PC, updating PC, trying a different internet connection etc.
The same thing is happening today and I am starting to panic because I have urgent orders that need to go out.

Serag99

Member
Serag99

Re: Problem collecting labels from Click & Drop

Same issue here, despite installing all updates 

jackthehat

Member
jackthehat

Re: Problem collecting labels from Click & Drop

Perhaps the Click & Drop website is just slow. However, PP is not allowing enough time for the labels to extract before giving the time out message. It would be better if, instead of just timing out, it gave a warning to ask if the user is willing to continue to wait.

Andrew

Admin
Andrew

Re: Problem collecting labels from Click & Drop

I will have a look again at the timeout functionality, in the meantime have you definitely upgraded to V3.4:
http://aimcosoftware.co.uk/download/ppv34update.exe

Andrew

Admin
Andrew

Re: Problem collecting labels from Click & Drop

This may be a new issue, just having another look.

Andrew

Admin
Andrew

Re: Problem collecting labels from Click & Drop

Yes, this is something new, just looking at it now.

Andrew

Admin
Andrew

Re: Problem collecting labels from Click & Drop

Should be working with this update.

http://aimcosoftware.co.uk/download/ppv34update.exe

jackthehat

Member
jackthehat

Re: Problem collecting labels from Click & Drop

Thanks Andrew, this seems to have cured that problem. Unfortunately there is now another problem. See my new thread.