I'm not able to collect Ebay orders. I know there was an issue the other day and the update fixed it. But as of now - it's not working again.
We aren't seeing an issue on the account we are using.
Can you reinstall from here: https://aimcosoftware.co.uk/download/ppv341install.exe
If that doesn't work, please Email us a phone number so we can connect and have a look on your account.