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Andrew

Admin
Andrew

Current Status

Current Status

11th March 2025 2:30pm - V4.0 Issue with eBay status colours

• There is an issue with eBay not showing status colours on V4.0

• We have fixed this issue now. please click here to install the V4.0 update

• Note: This issue does not affect V3.5.4 users

14th February 2025 8:30am - Unable to collect from eBay

• eBay have made some changes to their page, we are just looking into it.

• This has been fixed now on V3.5 and V4.0 please click here to install the update.

5th February 2025 12:30pm - Issue with Amazon credentials

• Please click here to update before Wednesday 25th September 2024.

18th September 2024 10:00am - On Demand label counts not being deducted

• Please click here to update before Wednesday 25th September 2024.
  After 25th September 2024, on demand labels will only work after updating.
  This does not apply to Packing Stations, which do not need to be updated.

6th March 2024 10:00am - Issues with Amazon tokens

• This has been fixed,  please click here to download the latest version.

• For Packing Stations please click here to download the updated version

5th February 2024 10:00am - eBay not collecting Express sales

• This has been fixed now on the Express server, there is no need to update Packing Partner.

25th January 2024 3:30pm - Can't collect from EKM

• This has been fixed,  please click here to download the latest version.

Andrew

Admin
Andrew

Re: Current Status

Older Issues

26th September 2023 9:00am - Cannot collect from Shopify

• This has been fixed, please click here to download the latest version

12th September 2023 11:00am - Cannot get token for Amazon

• This has been fixed, please click here to download the latest version

1st September 2023 8:00am - Unable to get seller name from eBay again

• eBay have made another change that is preventing sales from being collected

• This has been fixed, please click here to download the latest version

1st September 2023 8:00am - New version asks for user account

• To improve future security, Packing Partner now asks users to register an account, please see this topic=12.8px for details.

25th August 2023 8:00am - Unable to collect from eBay

• eBay have made a change that is preventing sales from being collected

• This has been fixed, please click here to download the latest version

19th July 2023 9:00am - No sales for Shopify

• Shopify is not returning sales for some accounts, this looks like a Shopify issue.

• This issue should be fixed and all Shopify orders should be available now.

18th April 2023 8:00am - Label counts not showing.

• This has been fixed now. If you are still unable to create labels:

• In Packing Partner, go to the Account Tab>Subscriptions and click Refresh