Announcement

Andrew

Admin
Andrew

Current Status

Current Status

26th September 2023 9:00am - Cannot collect from Shopify

• This has been fixed, please click here to download the latest version

12th September 2023 11:00am - Cannot get token for Amazon

• This has been fixed, please click here to download the latest version

1st September 2023 8:00am - Unable to get seller name from eBay again
eBay have made another change that is preventing sales from being collected

• This has been fixed, please click here to download the latest version

1st September 2023 8:00am - New version asks for user account
To improve future security, Packing Partner now asks users to register an account, please see this topic for details.

25th August 2023 8:00am - Unable to collect from eBay
eBay have made a change that is preventing sales from being collected

• This has been fixed, please click here to download the latest version

19th July 2023 9:00am - No sales for Shopify
Shopify is not returning sales for some accounts, this looks like a Shopify issue.

• This issue should be fixed and all Shopify orders should be available now.

18th April 2023 8:00am - Label counts not showing.
This has been fixed now. If you are still unable to create labels:
In Packing Partner, go to the Account Tab>Subscriptions and click Refresh

6th April 2023 10:00am - Etsy not working on Express.
Etsy have without notice retired the API used by Express. This will need a few days work to get the new API working. In the mean time, please collect and despatch using the browser. please Email us if you need help with that.

30th March 2023 1:00pm - Amazon credentials issue.
Amazon have made a change to their keys, for updating and getting labels. Please click here to download the latest version to work with the new keys.

26th March 2023 8:00pm - Update released for Shopify.
Shopify users will need to update Packing Partner and it's Shopify access, before 1st April 2023. Please see here for details on how to upgrade and update the access scopes.

15th March 2023 4:00pm - Click & Drop Browser issue
Click & Drop have made some changes that mean we are no longer to integrate through the browser.

• We have released an update so you can browse to Click & Drop.

• To create labels, you will need to change to using On Demand Labels.

• Details of how to make that change are here.

2nd February 2023 4:00pm - No tracking from Click & Drop 
Click & Drop is not returning tracking numbers with on demand labels.
Royal Mail have created an incident page here, but the issue is not fixed.
We have created a workaround that is available here: https://aimcosoftware.co.uk/install
This will work for all new labels, but you will need to copy them manually for existing ones.

22nd January 2023 9:00pm - Amazon Feeds API 
Amazon are turning off their feeds API access this week. To ensure despatching and invoices continue to work on Amazon, please update to V3.5.4.121 from here

Andrew

Admin
Andrew

Re: Current Status

Older Issues

5th September 2022 10:00am - Evri label issues 
Evri are having issues creating on demand labels - please check here for current status.

17th August 2022 2:30pm - Etsy collecting issue
There was an issue collecting from Etsy on Express. This issue should be fixed now.

12th August 2022 3:00pm - Evri label issues 
Evri have reported this issue fixed, labels should be working again.

26th July 2022 12:00pm - Amazon API update 
Amazon are turning off their current API access at the end of July 2022.
To ensure you have uninterrupted Amazon service, please update Partner to at least V3.5.4.14 from here

2nd June 2022 3:30pm - eBay not collecting 
This is due to a change on eBay, we are looking into it today.
This has been resolved, please download minimum version V3.5.3.245 from here

20th May 2022 09:30am - Collect menu not enabled for Amazon Europe 
This has been resolved, please download minimum version V3.5.3.238 from here

17th May 2022 10:00am - Unable to sign in to Amazon
Some users are unable to log in to their Amazon account, we are looking into this now.
This has been resolved, please download minimum version V3.5.3.236 from here

16th May 2022 11:00am - Issues with Consequential Loss on Click & Drop
Some users are seeing an error when supplying 0 for consequential loss, we are looking into this now.
This has now been resolved by C&D but needs an update to minimum version V3.5.3.236, please download from here