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#1 26-10-2021 10:24 am

Andrew
Admin
Andrew

Current Status

Current Status

12th August 2022 3:00pm - Evri label issues 
Evri have reported this issue fixed, labels should be working again.


26th July 2022 12:00pm - Amazon API update 
Amazon are turning off their current API access at the end of July 2022.
To ensure you have uninterrupted Amazon service, please update Partner to at least V3.5.4.14 from here

2nd June 2022 3:30pm - eBay not collecting 
This is due to a change on eBay, we are looking into it today.
This has been resolved, please download minimum version V3.5.3.245 from here

20th May 2022 09:30am - Collect menu not enabled for Amazon Europe 
This has been resolved, please download minimum version V3.5.3.238 from here

17th May 2022 10:00am - Unable to sign in to Amazon
Some users are unable to log in to their Amazon account, we are looking into this now.
This has been resolved, please download minimum version V3.5.3.236 from here

16th May 2022 11:00am - Issues with Consequential Loss on Click & Drop
Some users are seeing an error when supplying 0 for consequential loss, we are looking into this now.
This has now been resolved by C&D but needs an update to minimum version V3.5.3.236, please download from here

28th March 2022 09:00am - Unable to collect from eBay 
You may receive critical errors with missing Invoice Total and/or you may be missing the first line of address.
This has been fixed in release V3.5.3.183, please download from here

Important: If you collected any eBay records whilst on version 3.5.3.181, you may need to recollect to ensure the addresses are complete

28th March 2022 09:00am - Unable to get Royal Mail labels 
You may receive label errors regarding the planned despatch date.
This has been fixed in release V3.5.3.183, please download from here

28th March 2022 11:45am - eBay has incorrect shipping methods
This has been fixed in release V3.5.3.186, please download from here
You can recollect any affected sales, which will correct the shipping methods.
 

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#2 28-10-2021 01:35 pm

Andrew
Admin
Andrew

Re: Current Status

Recent Issues

Unable to collect from WooCommerce 04th January 2022 3.45pm
This has been fixed in release V3.5.3.111, please download from here

Express Server not running - 19th November 2021 09:00
This issue should be cleared now, and orders should be coming through

eBay Despatching - 5th November 2021 10:30
eBay seems to have some issues despatching on Express.
This issue should be cleared now.

Server Issues
Our server has had some issues, but they should be resolved now.
If you get any server or Express errors, please just restart Packing Partner.

Missing settings
Packing Partner V3.5.3.71 had an issue with not loading settings.
Please click here to download the update that fixes this issue.
If your settings need to be recovered please see here

eBay Titles on Express
It looks like eBay have made some changes to the data they send out.
Some users are seeing no title for some products on non variation listings. We have applied a fix for this.
For any that come through, you can either enter the title, or delete the record and collect it through the browser.

BigCommerce Collecting
This is fixed in the latest version: click here to download the update

Express Despatching
There was an issue with Express despatching, but it should be working now.
Orders marked shipped from 8pm 25/10/2021 may not be despatched.

If you have any sales that didn't get despatched, you'll need to mark them despatched manually or do the below:

Go to Express, and then the Updating view.
Use the filter and then select, or just select the sales that didn't update on the platform(s).

Right click and choose Upload Despatched Again
They should then get despatched as normal a short time later.

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