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#1 27-03-2020 12:53 pm

tonyrobbo
Member
tonyrobbo

New ebay shop, but I can't collect order?

Could someone please just remind me what I need to do as I have just opened a new ebay shop, but when I try to collect it says no sales selected, but they are selected?

Tony

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#2 27-03-2020 01:02 pm

Andrew
Admin
Andrew

Re: New ebay shop, but I can't collect order?

You may have to ask eBay to put you on Seller Hub. We've had a few new eBay users recently with a basic account, which doesn't work.

You address should start with https://www.ebay.co.uk/sh/ord

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#3 27-03-2020 01:07 pm

tonyrobbo
Member
tonyrobbo

Re: New ebay shop, but I can't collect order?

Yes I have already done that. Do I have to do something with credentials, although I only seem to have something set up for Amazon, not ebay and it is collecting normally from my regular account?

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#4 27-03-2020 02:16 pm

Ben
Support
Ben

Re: New ebay shop, but I can't collect order?

Hi Tony,

I don't think it's a configuration issue, it's to do with the type of account. Can you email us a phone number, so we can connect to check with you?

Thanks
 

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#5 27-03-2020 06:03 pm

tonyrobbo
Member
tonyrobbo

Re: New ebay shop, but I can't collect order?

Sorry not had chance today. Do you need to have a shop subscription for it to work, I do have the hub?

Tony

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#6 27-03-2020 06:56 pm

tonyrobbo
Member
tonyrobbo

Re: New ebay shop, but I can't collect order?

I have just noticed the link to orders awaiting dispatch is different to my other account: https://k2b-bulk.ebay.co.uk/ws/eBayISAP … RK:ME:LNLK

Is this because I do not have a shop sub?

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#7 31-03-2020 03:10 pm

Andrew
Admin
Andrew

Re: New ebay shop, but I can't collect order?

Yes, that is the problem, can you try going to this one:  https://www.ebay.co.uk/sh/ord
If that doesn't work, can you report it to eBay as they would need to ensure you can get to the correct address.

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