I am trying to find the best way round when a customer orders multiple items on the same order, to EU, but now due to Customs tariffs I need to separate out, (As Amazon demand Duty paid), so I can keep under the level.
I know I can change the weight and put back through Royal Mail twice, for example (so that I pay for shipping twice), but how can I change the Customs price?
The one I did today for example, Customer bought 2 x same hot water bottle, - I need to send separately, as together they are over €22.
I have put through postage twice, changed weight, - but cannot change value, or what is in the order, and had to hand write 2 customs CN22 labels, ... but I still think I am wrong as the pre advise will have gone through with other value on?
I can't stop customers ordering multiple items on the same order, (and want to sell items), so just need to know best way to do it.
We can't simply allow users to change values, as that would be open to abuse.
I'm not sure we can accommodate this at the moment, as it would need the order to be split, and that would be a conflict with combining. We'd need to have a look at how to do that.
I don't think we have a simple solution at the moment, but I'll have a look into it.
I thought Amazon demanding duty paid was for items from the EU to the UK. Is it the case for items from the UK to the EU also?
The one thing I'm not clear about is: what level do you need to be under?
Sorry, yes it is under €22
tonyrobbo - yes. If a customer buys from Amazon germany for example and you are shipping from UK, then they have a right that it is duty paid (which I understand )
We have currently disabled all FBM over €22 as Royal Mail don't offer Duty paid, our items average £15 so should not affect us, however customers are buying several items in one go, making their individual order over €22.
We missed one customer in Germany and they kicked off that they had to pay clearance and import duty. we sorted it - if they kick off to Amazon you can be suspended for it. - So I need to split a customer order down, into individual items,
I even looked at stopping EU customers buying more than one thing in each order, but that really is against the principle of retail where you want them to buy.
When FBA sorts itself out (we are already pan eu), then I plan on sending mainly FBA to EU, especially with the customs exemption ending in June / July. - It is just too costly to pay Royal Mail (when they sort it), to clear small individual parcels, better to pay for a bulks shipment into fba.
If you mean the under €22 limit for no duty on imports to Europe, that has been abolished.
Do you mean that even if orders are under €22 customers in Europe are paying import duties?
Yes, but not all. Some EU countries have agreed to extend the exemption until 1st July, see here.
Juliag, we have just been smacked with Amazon Sweden (value of item in GBP £15.99), so we thought we were ok (we have been manually splitting multi parcels and removed any item that was over €22 as we send Royal Mail),
Customer has been sent a letter demanding import duty, vat and clearance fee... which amount to more than the item.
Reading Andrew's link it appears Sweden are not part of the scheme for under €22 so we may have to switch another channel off for FBM :(
(Sorry for the "bold" it's stuck on for some reason)
ThingimijigsRach many of our items and orders are over €22. I haven't heard from any customer in Europe who has received their order (Germany and France). Orders sent to Greece haven't moved, including a £300 order that last moved on the 5th.... thank goodness that customer is very patient and will give it a month to arrive. It's all not a great situation and has severely affected business :(
Yes I recently had a similar problem but wanted to split parcel due to weight for 2 items going over 2Kg so I wanted to send as 2 parcels.
In the end I sent the order upto C&D, then manually amended it in C&D (reset label) to required amount/weight for 1 item. Printed the labels and hand wrote the CN22.
I then marked the order as sent, then marked it to be resent and repeated.
The trouble here is that as the order was to Australia, the code ebay put on the address label to show they have paid the taxes, was obviously going to appear on 2 labels. I did not think of this until afterwards. One parcel arrived and customer enquired about the second one. I thought I was going to have to explain to Australian Customs what I had done - but luckily the second parcel arrived 2 days after.
On a side note with Amazon - If the customer orders off any of the EU sites, then yes the price paid has to include all taxes. However, if a customer in Germany (for example) orders off the UK site then you can send as normal and get the courier to charge the taxes. You may get a complaint from the customer but this is within Amazon T&Cs (it cant work any other way as otherwise how do you set UK price to cater for all other country taxes?)
For now I have turned off all my Amazon EU sites so buyers have to buy off the UK site. On 1st July, Amazon will become the 'deemed supplier for VAT purposes' on all its EU sites, and it 'should' be safe to then turn on the Amazon EU sites (although I would hold for a bit longer to see how Amazon will implement the price changes - will they just add EU VAT to the price you set or will they deduct UK VAT then add EU VAT)