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#51 12-07-2021 02:02 pm

Simply NikNaks
Member
Simply NikNaks

Re: EU iOSS number needed on parcels come 1st July

Thanks Andrew.

But just to be clear do you mean you will change PP so if service code IE1 is being used and it is going to a IOSS country, you will automatically change it to DE4 (for example)?
At the moment I am applying the new service code manually but I intended changing my Shipping Rules or Script to do it for me, but if you making this change I will hold off.
As I said, the weblink above and telephone helpline, say the change is necessary - but I have emailed support to get them to confirm it in writing too.

RM support did email me back a reply at weekend - but only to confirm that there was a technical glitch with the missing IOSS logo but it should be fixed soon. They did not confirm about the change in service codes.

So for now, perhaps hold off on any changes and I will continue making the changes manually until I have it in writing from RM.

 

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#52 23-07-2021 04:27 pm

Simply NikNaks
Member
Simply NikNaks

Re: EU iOSS number needed on parcels come 1st July

Message from RM today - they have now added a IOSS Number Field to the import file.

I am not sure if this now overrides the Trading Name field or if either can be used.

Copy of message here:As part of our most recent feature release, we have extended our support for IOSS, and added new on-screen guidance to help you choose an appropriate packaging format and service for your IOSS orders.If you send items to the EU and you use shipping rules, please review them to make sure they apply an IOSS supporting service to eligible orders.If you import orders via spreadsheet, including Click & Drop Desktop, we have added a new IOSS number field that you can map, which will assign IOSS numbers to specific orders. 
For more information on the changes, please check our release notes here, or our help pages on IOSS here.

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#53 23-07-2021 04:33 pm

Simply NikNaks
Member
Simply NikNaks

Re: EU iOSS number needed on parcels come 1st July

The RM help page for IOSS on using an import file now says this:

Sheet Import / Click & Drop Desktop
When importing orders into Click & Drop using Click & Drop Desktop, Dropbox, or CSV manual import in the Click & Drop platform, please ensure you provide the IOSS number against each order. If you do not indicate an order is IOSS by supplying the IOSS number, the shipment will not be sent under the IOSS scheme.

Last edited by Simply NikNaks (23-07-2021 04:34 pm)

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#54 23-07-2021 06:49 pm

Andrew
Admin
Andrew

Re: EU iOSS number needed on parcels come 1st July

We'll get this added, but if anyone want to feed back to RM about their total lack of forethought, please add +2 from us, to that.

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#55 26-07-2021 02:41 pm

Simply NikNaks
Member
Simply NikNaks

Re: EU iOSS number needed on parcels come 1st July

Already had a moan at RM.
Its taken me several emails just to ask if I can now use Service Code DE4 for all untracked international or do I have to use IE1 for non-IOSS countries and DE4 for IOSS countries - and I still do not know for sure. Ive been passed from pillar to post and still have no answer.
So for now I am using IE1 for non-IOSS countries and DE4 for IOSS countries and changing the code manually.
As such, I want to change my Script to do it for me. Is there a variable in Script I can test to see if this is an IOSS order or not?

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#56 26-07-2021 04:21 pm

Andrew
Admin
Andrew

Re: EU iOSS number needed on parcels come 1st July

Yes, it's: Record.Invoice.IOSSNumber, which will only be populated when there is an IOSS Number.

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