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#1 15-10-2026 12:55 pm

Simply NikNaks
Member
Simply NikNaks

Unable to create manual order

I am trying to create a new manual order for shipping.
I can enter recipient name/address but when I try to Save it says I must add items to the invoice. So I click Add and enter Product Description but clicking Save has no effect. I then tried entering 'dummy' information for SKU, Location, Code, Price etc but clicking Save still does not save the order.
As such I am unable to create a manual order to create the required shipping label.
I know I have created manual orders in the past but cannot seem to do it anymore.
(as an aside it would be useful to be able to create an order with NO products on the invoice - sometimes I need to just send something out which has no product or value - I just want a shipping label)

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#2 15-10-2026 01:10 pm

Andrew
Admin
Andrew

Re: Unable to create manual order

We'll have a look here at the issue, but you won't be able to create a shipping label without a product as they are required by all carriers.

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#3 15-10-2026 01:25 pm

Simply NikNaks
Member
Simply NikNaks

Re: Unable to create manual order

Ive created the label directly in RM Click & Drop instead for now so no rush on fixing
FYI - I was able to create the order with no products added, just an order total value was needed

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#4 15-10-2026 01:33 pm

Andrew
Admin
Andrew

Re: Unable to create manual order

It all seems to be working here, can't find any issues.
Just in case, can you make sure you're on the latest version: https://aimcosoftware.co.uk/info/install.html

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#5 16-10-2026 03:17 pm

Simply NikNaks
Member
Simply NikNaks

Re: Unable to create manual order

Yes I am on latest version - but I am now seeing this error 'Unlicenced DOMView2 Version 154.0.1008.69' when I start Packing Partner
Also, I have discovered I can add a product but only if I enter a non-zero Cost. I used to be able to enter 0, but now I have to enter a specific amount > 0 to be able to Save.

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#6 16-10-2026 03:58 pm

Andrew
Admin
Andrew

Re: Unable to create manual order

The unlicensed banner will be fixed with the next release. It doesn't affect anything.
I am able to enter a zero cost item, but quantity must be 1.

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#7 19-10-2026 02:59 pm

Simply NikNaks
Member
Simply NikNaks

Re: Unable to create manual order

Yes I have set Quantity to 1 but unless I enter a value > 0 into Cost it wont Save

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