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I am trying to finalise the setup of Packing Partner with my Royal Mail DMO.
DMO is asking for "Reference". Currently, there is an error when uploading the file to DMO - it is sending the Record ID instead of the Sale ID
Could someone please advise how I change the export CSV file so that the first field reads the Sale ID instead of the Record ID?
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There is isn't an option to use SaleID, because some SaleID formats are too long and contain characters not supported by DMO, so RecordID is used.
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We had someone set this up for us before - would it have been a script in that case?
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We did have an option to use either but it caused too many issues, so it has been removed.
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Thank you for your responses Andrew - thats a shame. I wasnt aware that it had been removed since the last version I had been using.
Is it possible to re-activate it or is it completely missing from your software now?
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We have taken it away because it causes too many issues, is there a problem using the Record ID?
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Yes - the order id is not relevant to us at all - it is the amazon order id number (sale id) that we need it to read
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My apologies, it has only been disabled when using the Import Shipping Label option.
You can change it from: Tools>Options>Settings>Carrier Export>UseSaleID
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Wonderful - thank you
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Thought you had me sorted there, Andrew, but that makes no difference - still exporting the order id and not the sale id even though the setting has been changed
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You may have the carrier label import selected in features.
Go to Tools>Features>Carrier Import and make sure everything in that section is unticked.
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Yes - that does it - thank you, once again
Last edited by BE_Tablets (18-07-2014 10:02 am)
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