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So Royal Mail have given me a deadline to move over to Click and Drop so I thought I better have a play.
I seem to have been able to upload an order via packing partner and Click and Drop lets me print a label but when I click the import carrier labels button in packing partner a get a message "There are no labels that match any unshipped records".
Any idea where I am going wrong?
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Was the record you uploaded in Collected or Printed?
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Hi Andrew,
It was in collected.
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I have just tried again this time uploading them from printed and I am getting the same message. I can print them via click and drop just not import them in to packing partner.
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On the Click and Drop website, can you please check that A4 Integrated is selected as the template in Settings > Templates
That may be the cause of the issue
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Hi Ben,
Changing to A4 integrated has allowed me to import the labels in to packing partner.
The problem is importing them this way won't let me print them using the layout I have set up for the the standard Royal Mail DMO 6x4 labels that they provide.
It prints it landscape even though portrait is selected and if I choose landscape it prints too small.
edited to add: they used to pint fine when imported from DMO
Last edited by footsteps (12-04-2018 03:18 pm)
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I am using Click & Drop with Royal Mail 6x4 labels
However, I don't use the 'Import labels' option in C&D
Instead, in C&D, goto 'Reports'. 'Despatched orders'
When you do this the 'Tracking' icon (looks like a barcode) in PP becomes enabled, click this and tracking numbers are imported.
Your items must be in the 'Printed' tab in PP before clicking 'Tracking'
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Importing the labels into Packing Partner will probably be the easiest way. If you need to, you can rotate the labels as they are imported by changing the setting: Tools>Options>Settings then filter for "rotate" and you will see you can change Click and Drop to rotate by 90 degrees, which is probably what you need.
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Thanks for all your help guys - really appreciate it!
I tried the rotate on import but it didn't seem to work as expected. A 90° rotation didn't do anything but a 270° did make the label upside down. Not ideal but not really a big problem but when printed the label quality was terrible compared to if printed directly from click and drop so stuck with that.
I was in a bit of a rush today so hopefully will have bit more time to play on Monday.
Simply NikNaks workaround worked great though, so at least I have managed to import the tracking numbers.
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It's also worth having a look at the {Label} frame on your layout, as it may have a rotation set to it. Select the frame then from the menu choose Format>Rotate. It's probably easier to work with a zero rotation on the layout, and rotate the label in the settings if necessary.
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